Refund policy

I want you to love every item you receive, but I understand there are times when you may want to arrange a return.

If you’re not 100% happy with your purchase, you can return it in its original condition with a note of your order information and your details within 30 days for a full refund, excluding delivery fees.

You are responsible for covering the cost of returning items.

For reference, the return address is: Suzie Bidlake, 99 South Street, Leighton Buzzard, Bedfordshire, LU7 3PB. 

Contact suzie@suziebidlake.com or  07498 222696

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.